FAQ
What if my order arrives damaged or incorrectly printed?
Contact us at info@vistina.ch within 30 days of delivery.
Include:
- your order number;
- a short description of the issue;
- clear photos showing the full item and the problem.
If the item is confirmed to be damaged, defective, or incorrectly printed, we’ll offer a replacement or refund at no additional cost.
Do I need to return a damaged product?
Please do not return an item before contacting us. In many cases, clear photographs are enough to resolve the issue and a physical return is not required.
We’ll provide further instructions after reviewing your claim.
Where should I send a return?
Do not send products to our business address or to an address shown on the original package without contacting us first.
Unauthorized returns may not be received or refunded. Contact info@vistina.ch for instructions.
Do you accept returns or exchanges?
Because every VISTINA piece is made specifically for your order, we do not accept returns or exchanges for:
- ordering the wrong size or color;
- changing your mind;
- providing an incorrect shipping address.
Please review the product images, description, and Size Guide carefully before placing your order.
If your item arrives damaged, defective, or incorrectly printed, contact us and we’ll make it right.
Can I change or cancel my order?
Contact us at info@vistina.ch as soon as possible.
Because every item is made to order, we cannot guarantee changes or cancellations once production has started.